Contact & Support

We are here to help with orders, downloads, file formats and product questions.

Email Support

Please include your order number, product name and a clear description of the issue. Do not send passwords or payment-card details.

Check your order email, spam folder and My Account → Downloads. Confirm that your software supports the format listed on the product page.

Support messages are reviewed in the order received. Complex compatibility questions may require your software and machine details.